If you have purchased an ebook from our site, you will receive an order confirmation immediately and download instructions shortly thereafter. Digital files are available in EPUB (and sometimes PDF) formats. If you don’t receive download instructions, please send an email and we’ll help you out.
If you’ve purchased a print book from our site, you will receive an order confirmation immediately and a second email once your order has shipped (books are shipped within a week of purchase). If the one or all of the books you have ordered are not yet available, we will send you an email once they’re released. We will ship partial orders.
If there is something missing from your order, or you received a damaged book please contact us within seven business days by email. Please include your order number and we we’ll respond as soon as possible.
Price and availability information is subject to change without notice. All sales are in Canadian dollars.
What Information We Collect About You
The term “personal information” means information about an identifiable individual, including, for example, name, postal address, telephone number, email address, payment card information, signature, demographic information such as age and gender, and other information about an individual. We collect this personal information in the following ways:
Information You Provide Directly To Us:
We may ask you to provide your personal information, including demographic information or information about your preferences or interests when you:
- Register for an account on the Sites
- Sign up to receive email newsletters from us
- Make a purchase on the Sites
- Enter a contest
- Participate in surveys or special promotions
- Participate on social media accounts involving our authors, books or brands
- Participate in communities or forums on the Sites
- Submit user generated content on any part of the Sites that permit it
- Knowingly volunteer information on any other part of the Sites (e.g., request for customer service, submit a job application)
Information Collected Using Technology:
In addition to any information you provide directly to us, we and our third-party service providers may use a variety of technologies that automatically collect certain tracking information when you interact with the Sites or emails sent to you. By using our Sites, you consent to our use of tracking technologies as described below:
We may collect certain information about your computer or other device that you use to access the Sites, including IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
We may log certain information about your use of the Sites (e.g., log files, clickstream data, a reading history of the pages you view, your search terms and search results) and additional “traffic data” (e.g., time of access, date of access, software crash reports, session identification number, access times, referring website addresses).
Some of our Sites may deliver content based on your current location if you choose to enable that feature of the Site (e.g., enabling location tracking settings on your mobile device or browser). If you enable the location-based feature, your current location will be stored locally on your device, which will then be used by the Site. If you elect to have a location-based search saved to your history, we will store that information on our servers. If you do not enable the location-based service, or if a Site does not have that feature, the Site will not transmit to us, and we will not collect or store, location information.
Cookies, Web Beacons, Local Storage and Other Similar Technologies
A “cookie” is a small text file stored on your computer or other device when you visit certain web pages that record your preferences and actions. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. However, please note that refusing a cookie may limit your access to or use of the Sites. Please click here for more information about managing cookies. We work with third parties to provide us with analytics reports about your usage of our Sites using cookies or similar technologies. To opt out of Google Analytics, please click here.
A “web beacon” (also known as an “action tag”, “tracer tag”, or “single-pixel GIF”) is an invisible graphic that is programmed only to collect information about your use of our Sites or emails sent to you. Web beacons may be used for a number of purposes, including counting visitors to the Sites, monitoring how users navigate the Sites, counting how many emails were opened or how many links were viewed, and providing you with content customized to your interests.
We may use local storage objects such as “HTML5” (the language some websites are coded in) to store information on your computer or device about your Site usage activities. This information can be retrieved by us to determine how our Sites are being used by our visitors, how they can be improved, and to customize them for our users.
A “flash cookie” is a data file placed on your device via the Adobe Flash plug-in, which may be built-in or downloaded by you to your computer or other device. Flash cookies may be used for various purposes, such as enabling a Flash feature and remembering your preferences. If you choose to adjust your Flash privacy settings in your device, some features of the Sites may not function properly. For more information about the privacy choices Adobe offers, click here.
Collection of Information From Other Third Party Sources
We may also collect personal about you from other sources to, among other things, enable us to supplement the information contained in our database, check the accuracy of your user records and to better customize your experience with Invisible Publishing.
How We Use Your Information
We use the information we learn about you to help us personalize and continually improve your experience with Invisible Publishing. We may use your personal information in the following ways:
- Provide you with the products and services you request
- Process your payments
- Post your user generated content to our Sites, as you request
- Communicate with you about your account or transactions with us and send you information about features on our Sites
- Communicate with you about changes to our policies
- Send you newsletters, offers and promotions for our products and services, third party products and services, or special events by email or another medium
- Personalize content and experiences on our Sites and within emails sent to you, including providing you recommendations based on your preferences
- Administer our loyalty programs
- Administer contests, sweepstakes, promotions, and surveys
- Optimize or improve our products, services and operations
- Detect, investigate, and prevent activities that may violate our policies or be illegal
- Perform statistical, demographic, and marketing analyses of users of the Sites and recipients of our emails, including browsing and purchasing patterns
Combination of Your Information
When you use more than one of our Sites, we may match information collected from you through each of those Sites and combine that information into a single user record. We may also use and/or combine information we collect off-line with the information we collect through our Sites.
Who We Share Your Information With
We use third party service providers (including affiliates) to perform functions on our behalf, such as hosting, billing, payment processing, marketing, analytics, customer service, fraud protection, etc. We may transfer personal information to these entities or these entities may have access to your personal information only as needed to perform their functions and they are obligated to maintain the confidentiality and security of that personal information. They are obligated not to use, sell, distribute or alter this information in any way other than to provide the requested services to the Sites. Your personal information may be maintained and processed by Invisible Publishing, its affiliates or their third party service providers in the U.S. as well as in Canada.
Third Parties with Whom We Do Business
Corporate Parents and Affiliates
We may share your personal information with our corporate parents and other affiliated entities for a variety of purposes, including to provide business and operational services on our behalf (as set out under “Service Providers” above) and, with your consent, marketing purposes.
Other Third Parties When Required by Law or In Emergency Situations
Invisible Publishing may provide your personal information in response to a search warrant or other legally valid inquiry or order, to another organization in the case of a breach of an agreement or contravention of law or to detect, suppress or prevent fraud, or as otherwise required or permitted by applicable Canadian, US or other law (which may include lawful access by US or other courts, law enforcement and government authorities).
We may also use or disclose personal information in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Sites; (b) protect and defend our rights or property, the Sites or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Sites or the public.
Our Sites may provide you with the ability to register, log into, “like” or otherwise interact with third party social media services, including, but not limited to, Facebook, Instagram, Twitter, Pinterest, YouTube, and other social media services. These features may enable integration and/or access to your social media accounts. We do not control these social media services or your profiles on these services, and we do not establish privacy settings or rules for how your personal information on these services will be used. If you choose to log on to or submit information through any of these social media services, your personal information will be subject to the applicable social media service’s terms and conditions and your current privacy settings on such social media service. By accessing any social media service, you will be assuming the risk that the personal information you provide on that service may be viewed and/or used by third parties for any purpose. You agree that we are not responsible for any acts or omissions by these social media service providers.
Security of Your Personal Information
Invisible Publishing has implemented reasonable administrative, technical and physical safeguards to help protect and secure personal information in our custody and control against unauthorized access, use, modification and disclosure. However, please remember that no data storage or data transmission over the Internet, or by other means, can be guaranteed to be 100% secure. Thus, Invisible Publishing cannot ensure or warrant the security of any information you transmit to us.
Third Party Content and Links to Third Party Websites
Public Areas, Forums, Reviews, and Community Areas
Rights With Respect To Your Personal Information
How to Opt-Out of Email Newsletters
You may always opt-out of receiving future commercial emails and newsletters from Invisible Publishing. We provide you with the opportunity to opt-out of receiving such communications from us by clicking on the “unsubscribe” link within the email you receive. You may also opt out of receiving further communications from us by sending us a message at firstname.lastname@example.org. Please note that your request not to receive commercial emails from us will not apply to messages that you request or that are transactional or account-related. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving commercial messages.
You may access, update and correct inaccuracies in your personal information in our custody or control at any time, subject to limited exceptions prescribed by law. You can request access, corrections or updates to all personal information by contacting us as set out in the “How To Contact Us” section below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
How to Contact Us
Attn: Online Privacy
289 Main Street, Suite 1
Picton, Ontario, Canada
Welcome to www.invisiblepublishing.com (the “Site”). This Site is operated by Invisible Publishing Collective Inc. (hereafter “Invisible Publishing,” “we,” or “our”). Materials on the Site are owned by Invisible Publishing and the Site may also contain materials owned by third parties and posted on the Site by virtue of a licence, grant, or some other form of agreement between the third party and Invisible Publishing.
If at any time you do not comply with this Agreement, Invisible Publishing reserves the right to cancel or terminate your access to the Site or any part thereof and/or your user account. You agree that we may effect any such termination or cancellation of your access to, or use of, the Site without prior notice.
Please alert us to any problems with the Site, or send any questions or comments regarding the Site, to the Site Administrator at email@example.com.
Lawful Use of Intellectual Property
This Site contains material that is protected by international copyright and/or trademark laws and this material may only be used for personal, non-commercial purposes. You may only view or download material from this Site for your own use, and you must not delete any copyright and other proprietary notices attached to the downloaded material.
The reproduction, duplication, distribution (including by way of email, facsimile, or other electronic means), publication, modification, adaptation, copying, or transmission of the materials published on this Site is strictly prohibited unless you have obtained the prior written consent of Invisible Publishing (to send a request please email firstname.lastname@example.org) or unless it is expressly permitted by this Site. The material covered by this prohibition includes, without limitation, any text, images, graphics, logos, photographs, audio or video material, or stills from audiovisual material available on this Site. The use of materials from this Site on any other website or networked computer environment is similarly prohibited.
You agree to use the Site or its contents for lawful purposes and only as expressly permitted in these Terms and Conditions and for no other purpose. Except where otherwise noted, you may download, print, or view individual pages for non-commercial use only, provided you do not delete or change any of the information, including copyright or trademark notices.
Disclaimer of Liability and Warranties
You agree that you use this Site and rely on material contained in this Site at your own risk. The Site, and all materials and information on the Site, are provided “as is” and “as available,” for your use and are provided without warranties of any kind either express or implied. This means, without limitation, that Invisible Publishing DOES NOT warrant: that the Site is fit for a particular purpose; that the functions contained in the materials on the Site will be uninterrupted; that defects will be corrected; that the Site is free of viruses and other harmful components; that the Site and materials therein is accurate, error free or reliable; or that the e-books delivered to your personal computer, computer system, network, or other device will not damage your hardware or any software or electronic files stored thereon.
You acknowledge that Invisible Publishing and its affiliates together with their respective employees, agents, directors, officers and shareholders, are not liable for any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failures or for the theft, destruction, damage or unauthorized access to your computer system or network.
You acknowledge that Invisible Publishing is not liable for any damages, including, without limitation, direct, incidental, special, consequential or punitive damages, in connection with or arising from your use of or from your inability to use the Site.
You agree to defend, indemnify, and hold harmless Invisible Publishing and its affiliates together with their respective employees, agents, directors, officers, and shareholders, from and against any and all liabilities, claims, damages and expenses (including reasonable legal fees and costs) that arise from your use or misuse of the Site or the materials therein, including without limitation your breach or alleged breach of this Agreement or your breach or alleged breach of the copyright, trademark, proprietary, or other rights of third parties.
If you access the Site from any location other than Canada, you accept full responsibility for compliance with all applicable local laws.
This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is unlawful, void or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions.
This Agreement is governed by and construed in accordance with the laws of the Province of Ontario, and the applicable laws of Canada therein, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario or, if appropriate, the Federal Court of Canada for resolution of any dispute, action or proceeding arising in connection with this Agreement or your use or non-use of the Site, and you further irrevocably waive any right you may have to trial by jury in any such dispute, action, or proceeding.
This website is owned and operated by Invisible Publishing Collective Inc.
We are registered in Ontario, Canada as doing business as Invisible Publishing.
Our principal place of business is at 289 Main Street, Suite 1, Picton, ON K0K 2T0.
You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; or (c) by email, using the email address published on our website from time to time.
We believe in R-E-S-P-E-C-T, and we expect you to, too
Employees, board members, volunteers, and authors acting on behalf of Invisible Publishing, as well as members of the public attending Invisible Publishing affiliated events, are entitled to, and are expected to contribute to, a respectful workplace, and no form of discrimination, harassment, or bullying will be tolerated.
A “Respectful Workplace” means a positive, safe and healthy workplace that results in the preservation of equal dignity and creates a culture that supports an individual’s physical, emotional and social well-being.
The “Workplace” includes all locations where individuals acting on behalf of Invisible Publishing conduct business or social activities and where their behaviour may have a subsequent impact on work relationships, environment and/or performance. Incidents that occur by way of electronic communication (e.g. unwelcome phone calls, messages on e-mail or voice mail, and the display of offensive materials) are considered to have occurred in the workplace.
Members of the general public, visitors to Invisible Publishing events and offices, and individuals conducting business with, or performing work on behalf of, Invisible Publishing, are required to adhere to the following Respectful Workplace Statement of Commitment.
Respectful Workplace Statement of Commitment
Based on its values of trust, quality, and excellence, Invisible Publishing is committed to providing an environment in which all individuals are treated with respect and dignity. Employees, contractors, board members, volunteers, and authors and all those interacting with Invisible Publishing have the right to a climate of understanding and mutual respect.
In accordance with the Ontario Human Rights Code, Invisible Publishing will not condone or tolerate any forms of harassment or discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender identity, gender expression, sex (includes pregnancy), sexual orientation, age, record of offences, marital status, family status, or disability.
Invisible Publishing recognizes that disrespectful behaviours can jeopardize an individual’s dignity and well being and/or undermine workplace relationships. If the provisions of this Statement of Commitment are not adhered to, Invisible will take the necessary steps available to ensure a respectful environment is restored and maintained.
The following links are listed as additional resources:
The Ontario Human Rights Commission
The Ontario Human Rights Code (1990)
The Ontario Occupational Health & Safety Act (1990)